How to make a request
- In the app, go to Profile, Account Security, and Delete account. Follow the confirmation steps.
- Or email benliew28262826@gmail.com from the email address associated with your account.
- Use the subject line ReEvent account deletion request and include the account email. Never include a password or reset link.
What happens next
We verify the request and confirm its scope. Eligible in-app requests remove sign-in access and private media stored under the account. Requests may be blocked until active transactions, resources, listings, programmes, or unsettled holds are resolved. Email requests can be sent at any time; ReEvent aims to respond within 24 hours and processes requests within the period required by applicable law.
Completed records remain
Completed event, resource, programme, impact, and handover records remain as operational history. ReEvent does not promise deletion of those completed records. Where feasible, direct association with the deleted account is removed or de-identified while retaining the record history. We may also retain limited information for security, fraud prevention, dispute resolution, or legal obligations.
Before requesting deletion
Document anything you need from the app first. Deletion prevents future access to the account and cannot always be reversed.